An email will be sent to you confirming we have received your order, and again after we have shipped it. You can also select the Customer Care page. The lower section will have your order information, including the status of your order.

If you would like to receive a catalog please email custserv@cousin.com with your name, address, and request for a catalog. You may also view the Cousin 2012 Catalog online.

Safety is very important to us. All of our products fall well below the legal limits for lead contain. The Crystazzi® and Swarovski crystals are lead crystals, but the lead is part of the molecular structure of the product. There is no danger in the lead, which is part of the crystal. Click here to view our GCC page.

Freight Prepaid: Orders of $150.00 receive a 5% shipping allowance. Shipped the most economical means and paid within terms. Free freight (no 5% limit) on orders over $1,000 shipped within the continental USA.
Special Handling: Freight allowances are calculated using UPS or FedEx Ground Rates. Customers are responsible for the difference.

Orders generally ship within 24 to 48 hours after an order has been received. Orders are shipped using the carriers of either UPS or FedEx Ground. Expedited shipping methods are at the expense of the customer and upon request. Shipments to Canada or outside the continental US are calculated via the most economical means unless otherwise indicated.