First Time Customers:
Welcome from all of us at Cousin Corporation of America! A family owned business since 1970, now a fashion jewelry company. First time customers will need to confirm your business name, business street address, business phone number, tax exemption number and the name and address of the principle owner or stockholder. If you are mailing your first order, please include all of this information on your company letterhead. Florida customers need to mail or FAX a signed Tax Exemption certificate to us as required by law.
For more information on becoming a customer CLICK
HERE.
How to Reach Us:
Our main office number is operational weekdays from 9:00A.M. to 5:30P.M.
EST. Our office FAX line is operational 24 hours every day.
For your convenience, we have a Toll Free WATS lines that connect directly
to our Order Dept. These order lines are operational Monday through Friday
from 9:00A.M. to 5:30P.M. EST. The FAX order lines are operational 24
hours a day. Since the toll free order lines and FAX lines are directly
linked to out Order Dept., they are reserved for orders only please. All
other calls & FAX's should be made to out main office number.
- Order Line: 1-800-366-2687
- Order FAX: 1-800-366-6121
To expedite your order, please note the item number, color code,
and quantity of those goods you wish to purchase before you call. Our
customer service staff member will be entering your order directly into
out computer, so please organize it in advance.
Price Changes:
Prices remain subject to change without notice. Misprints in catalogs and flyers and www.enterpriseart.com remain subject to correction.
Terms:
Payment (cash, check, money order) with order. 1% cash discount on prepaid
orders over $50.00 net.
- Visa/Master Card & Discover accepted.
- Open Accounts. 1% 10 days, net 30 days. Past due on the 31st.
day. To apply for an open account fill out the credit application.
- Minimum Order. Minimum first time order is $150.00 net. Minimum
reorder is $50.00 net. Orders under $50.00 are subject to a $5.00 handling
charge and no discounts apply. Minimum annual volume to maintain dealer
status is $500.00 net.
- Freight Prepaid. Orders of $150.00 receive FREE FREIGHT, or
a 5% allowance, whichever is less, on orders shipped the most economical
way to a single destination and paid within terms. We pay all freight
(no 5% limit) on orders over $1,000 shipped the most economical way
to a single destination and paid within terms within the continental
USA.
- Special Handling. Any freight allowances are calculated using UPS ground rates. The customer is responsible for the difference difference.
Back Order Policy:
All customers will automatically be placed on a "no back-order basis".
If you would like to request a backorder(s), you may:
- Tell us you are requestiong a back-order for the current order only.
- Request that your customer file be marked "process back-orders
for all orders".
Please contact Customer Service if you have any questions on out backorder
policy.
V.I.P. Program:
Our exciting Volume Incentive Program (V.I.P.) allows you to get out best
discount on every item, ordered. To qualify, we ask you to make us one of
your major suppliers by maintaining an annual volume of $5,000 or greater.
To get on the program, submit your order of $500.00 or more to your sales
rep. or to our order department. Please indicate that this is your "V.I.P.
opening" order. To remain on the program, be sure to maintain a volume of
$500.00 per month for the rest of the year and $5,000 per year in subsequent
years.
Returned Goods Policy
- Returned merchandise must be received by Cousin Corporation within 30 days from original invoice date. Returned merchandise received past 30 days of original invoice date will not be accepted.
- Freight charges will not be the responsibility of Cousin Corporation unless the return is dut to our error.
- Returns due to an error on our part qualify for a full refund including return freight charges. Please call Customer Service as soon as possible so a call tag can be issued. Errors found past 30 days from original invoice date will be handled on an individual bases.
- Merchandise returned in good condition and in original unit of measure, is subject to a 10% restocking charge. Merchandise which has been altered, marked, or not in original unit of measure is subject to a 25% restocking charge.
IMPORTANT: Please provide original invoice number along with your customer number for return processing.
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